Choosing the right live virtual receptionist, it’s not an easy thing; it’s a tricky process if you don’t know what to look. After all, you’ll be surrounded with tons of ideas that sound good, but they don’t have substance. So how do you distinguish between the good ones from all? If you have an idea of what to look for, you won’t be easy to fool. San Francisco Bay Area telephone answering service is one of the great service when it comes to a virtual receptionist. Let us look at some features of a virtual receptionist to look for and to keep an eye out.
Live call answering
Live call answering should be the priority on your list but not be confused with automated ‘call answering’. Many customers tend to hang-up immediately when they notice that’s it’s not a real person on the other line on the other end. And since a hang-up does not convert to sales this make you lose customers.
Basic customer service
Basic customer service must be one that’s relevant to your callers, of all the virtual receptionist features. When someone calls to inquire about anything a virtual receptionist is entitled to have all the information to keep the guest moving through the sales funnel.
Customize call handling
As the virtual receptionist ensure that the caller receives all the information they require, providers should be able to customize how your call are received and handled. It’s not the same ways that you treat staff members is the same way you would treat customers that calls to inquire over the phone, so different methods are so necessary. Perhaps you like the customer to be told more about your business or the virtual receptionist to mention the promotions when they greet the caller.
Returning calls on your behalf
Every business owner goes through the tiresome and dull moment of sitting down at the end of the day and making endless return calls, and this is not fun. One of the helpful thing of having a virtual receptionist feature to look for is the one who’s able to make return calls on your behalf. Making return calls save you a lot of time and effort to work on some important things.
Appointment booking and scheduling
No matter your industry, a virtual receptionist should be able to handle appointment booking and scheduling of meeting for you. The appointments can be yours to attend and also customers that made arrangements to meet you.
A missed appointment cannot be good for business since investors can rate you as someone who’s not a reliable person. One of the feature of a virtual receptionist to look for is someone that includes sending out appointments reminders. Appointment reminders reduce no show-up.